Refund policy

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Eligibility for Refunds

If the item is damaged, defective, or does not match the description, you have 7 days from the delivery date to return it.
Must be unused, undamaged, and in its original packing.
For evidence of damaged products, record the unpacking process.
For the refund to be processed, the item receipt or bill must be present.
The refund will start once we have checked the products.
For refunded items, you are in charge of covering the delivery costs.

Non-Refundable Items

Some items are non-refundable, including but not limited to:

Customized or personalized items cannot be refundable.

Process for Requesting a Refund

Your order number.
Details about the issue or reason for the refund.
Supporting evidence like photos of the item.

Processing of Refunds

After confirmation and when the refunded item reaches us, authorized reimbursements will be executed in 24 to 48 hours.
The original payment method will be credited with the refund.

Exchange Policy